We are a online retailer based in Melbourne since 2007 offering quality brand products at discounted prices, through eBay and our official AusToolsupply online store.
We have successfully delivered to many tens of thousands of customers and continue to be Australia's largest volume seller of combo tool kits on eBay Australia.
Customer satisfaction is very important to us. We are here to help when problems may occur to make your shopping experience online enjoyable.
Terms of Sale
AusToolsupply warrants all items sold and offers. Warranty claims are processed by AusToolsupply and we commonly offer Free Replay Paid Postage option, so you can easily return the faulty item.
Warranty covers all manufacturing defects up to one year. Most manufacturing defects are found after the tools have been used within a few months.
Warranty exclusions applicable to Makita, DeWalt, Milwaukee & Hitachi and other products we sell;
- Normal wear
- Exceeded tool capability
- Abuse / Mishandling
- Lack of care
- Lack of maintenance
- Inappropriate use
- Incorrect Fuel or Engine Oil.
Note: Chainsaws require 2-stroke mix 33:1 for the first 5 tanks and then 50:1 thereafter.
Use of 2-stroke oil designed for water cooled engines (e.g. outboard oil) will damage the engine and void any warranty.
Shipping & Returns
We use Australia Post Registered Post to send all of our orders. Signature and Photo Identification matching name and address on package is required to collect items from Australia Post.
We can delivery to Street Addresses, PO Boxes and Business Addresses throughout all Australia.
Shipping occurs Monday through Friday, excluding all holidays.
Your purchase will be posted the after 1 business day from payment. and we post on most occasions within 1 business day of payment.
If you are not at home, the delivery person should put a collection card in your post box, advising that the package will be held at your local Post Office awaiting your collection.